FAQ

How long will it take to ship my order?


Once your payment is accepted our team processes all within 24 business hours and items are printed and shipped within 2-4 business days.

Deliveries take 2-15 business days depending on the country destination.


What is Fine Art Paper?

Fine art paper is textured, soft and has a matte like surface whilst maintaining a perfect reproduction of sharpness and detail. Fine art paper is the classic look and most popular choice for printed high-end photography.

Do you ship rolled prints internationally?

Yes, we ship unframed artwork worldwide, rolled up in a tube for safety.

Do you ship framed prints internationally?

No, we only ship rolled prints internationally. International customers will no be able to check out with a framed print in the cart. 

 

Can I return my print?

We offer over 100 images with up to 4 variations per image, that means we have 400 potential products. Please note, if you change your mind there are no returns or exchanges with artwork that has been made to order. We make each artwork as per your specifications.

Do you sell digital images so that I can print it myself?

No. We do not sell digital images for printing artwork.

We do sell digital images to brands and businesses for commercial use. These images are generally lower resolution than the images we use to print. To purchase an image at print resolution would cost you much more than the price of a single print.

If you run a brand or business and are interested in purchasing digital content, please get in touch. 

How long does a print take take to deliver?

Please see our shipping information page for more details.

How can I pay?

We accept payment via Credit Card, PayPal and AfterPay. We are also happy to accept a bank transfer within Spain, please send us an email to organise.

I didn't receive an order confirmation email?

Don't stress! Please send us an email to mrvicetor@gmail.com with the details of your order and we'll sort it out for you.